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FAQs

Welcome!
Thanks for stopping by the Kaleo official online store.

How much does shipping cost?
Shipping is based on your total order and your location. You'll be able to review shipping charges before finalizing your purchase.

What shipping options are available?
All of our packages are shipped via USPS. Depending on the weight of the package, domestic packages will ship either First Class or Priority. Your tracking number will be e-mailed to you. So be sure your e-mail address is entered correctly.

Do you ship internationally?
We do. The total cost of shipping is based on your total order. Packages are shipped via USPS First Class International. There is no guaranteed delivery time frame for USPS First Class International packages. However, typical delivery is 3-4 weeks after shipment.
**We cannot control and are not responsible for any customs fees applied to your package one it is in your country.

When do packages ship?
We ship packages as soon as possible. Typically, packages are shipped within 3 business days. Please allow additional time during times of high volume such as holidays and sales.

What is the exchange policy?
We do not give refunds, only exchanges. Items may be exchanged within 30 days of purchase. Items must be in like-new condition. Items will not be eligible for exchange if they smell like cigarette smoke, have been damaged, or have been washed.

How do I make an exchange?
Check size availability in the store. Then contact the store with your shirt design and size request. You will be provided with the remaining intructions on how to make the exchange. Additional shipping charges may be incurred.

How can I contact the merch store?
E-mail kat@triple8mgmt.com with any questions.

What forms of payment do you accept?
We accept payment via Paypal. A Paypal account is not necessary. However, all payments (Visa, MasterCard, American Express, and Discover) will be processed through Paypal.

How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).